Whether you need help getting started or you run into technical difficulties well into an analysis, our dedicated support team is standing by to help you get oriented, resolve issues and get back on track.
Terra’s primary support channel is the helpdesk, accessible through an in-app form and by email at support@terra.bio. All interactions with the helpdesk happen privately over email and are tracked by a ticketing system.
Contact the helpdesk
The community forum offers spaces for peer-to-peer discussion, such as General Discussion and Known Issues, where researchers can trade tips and report issues of general interest.
Visit the forum
In-app notifications alert you of upcoming maintenance windows and active incidents. Maintenance plans and incident response updates are also posted to the Support Center under Service Notifications.
View service notifications
We intend Terra and its community to be an inclusive environment where all are welcome to learn, work and contribute knowledge and perspective in a judgment-free, safe way. To that end, we actively promote and enforce the Terra Community Guidelines, a code of conduct based on the Contributor Covenant that applies to all interactions with the support team and with other members of the user community, both online and at in-person events such as workshops and conferences. View the complete Community Guidelines
Terra is developed by the Broad Institute of MIT and Harvard
in collaboration with Microsoft and Verily.
Terra is developed by the
Broad Institute of MIT and Harvard in collaboration with Microsoft and
Verily Life Sciences.
